Privacy Policy

Our Pledge To You

We explain how we use the personal information of anyone we do business with including, but not limited to, customers and employees in this privacy policy statement. Smith Brothers Insurance values your privacy and has taken steps to ensure that your personal information is protected and secure. We value our relationship with you and work hard to preserve your privacy and ensure that your preferences are honored. At the same time, the very nature of our relationship ay result in us collecting or sharing certain types of your personal information.

You have the right to know how information about you is used and protected. Most data remains within the corporate family, and is used to do business with you. Some is shared with others to process your account or for marketing.

Information We Collect

We collect information:

  • You provide to us on applications, in surveys, registration forms, etc.;
  • You provide to us when you make a purchase;
  • You provide  to us for other account information including but not limited to account balance, payment history, or credit/debit card usage;
  • You or others provide to us concerning your credit history;
  • Others provide to us to ensure that the data you provide is accurate and up-to-date. This may include information about you from employers, banks, or insurers.

How We Share Information

We share information with our affiliates (members of our corporate family) or companies outside of our corporate family that performs services on our behalf. We share information to process transactions, respond to your inquiries, or provide information about the products or services that we offer.

We share:

  • Data provided by our customers
  • Credit history data

We do not share information about you with non-affiliates (companies outside our organization) for them to contact you for their own marketing purposes.

The law permits us to share information about our current and former customers with government agencies or authorized third parties under certain circumstances. For example, we may be required to share such information in response to subpoenas or to comply with certain laws

How We Protect Information

We strive to protect your data and safeguard it from unauthorized individuals. The following policy has been put in effect to safeguard Social Security numbers and personal information.

  •  All employees must recognize that personal information, such as social security numbers, drivers' license numbers, state identification card numbers, bank account numbers, credit or debit  card numbers, passport numbers, alien registration numbers, and health insurance identification numbers, is confidential information, and such information shall always be handled in a manner reasonably designed to protect it. No employee has the authority to release such personal information to anyone unless that employee has a legitimate business need to use such information or release for a work related purpose.
  • All employees, whose job duties and responsibilities provide them with access to personal information, such as social security numbers, drivers' license numbers, state identification card numbers, bank account numbers, credit or debit card numbers, passport numbers,  alien registration numbers, and health insurance identification numbers, will be notified that such information must be treated as confidential and such employees shall take all reasonable steps to ensure that there is no unauthorized release of that information.
  • Any hard copy document that contains personal information, including but not limited to social security numbers, drivers' license numbers, state identification card numbers, bank account numbers, credit or debit card numbers, passport numbers, alien registration numbers, and health insurance identification numbers, shall be kept in locked file cabinet, or locked office, and access to such documents shall be limited to employees with a legitimate business need to use such information for a work related purpose.
  • Any personal information, such as social security numbers, drivers' license numbers, state identification card numbers, bank account numbers, credit or debit card numbers, passport numbers, alien registration numbers, and health insurance identification numbers that is stored on the company's computers, shall be reasonably protected by limiting access to such information to employees with a legitimate business need to use such information for a work related purpose. Such information shall be password protected.
  • Personal information, such as social security numbers, drivers' license numbers, state identification card numbers, bank account numbers, credit or debit card numbers, passport numbers,  alien registration  numbers, and health insurance identification numbers, shall be erased, made unreadable, or  deleted from any document or computer  file prior  to the disposal of the document or the computer file.
  • Personal information does not include publicly available information that is lawfully made available to the general public from federal, state or local government records or widely distributed media.

If you have any questions we can be reached at either email at info@SmithBrothersUSA.com or via mail at:
Smith Brothers Insurance LLC
68 National Drive
Glastonbury, CT  06033