Make sure your business is creating a service experience so good that it demands loyalty.  
Steve Maraboli

Smith Brothers’ Quality Program is designed to ensure we uphold our Be Sure Promise.

Over a decade ago, Smith Brothers was one of the first insurance brokers nationwide to establish an enterprise-wide Quality Program.

The engine of our program is continuous improvement fueled by our corrective action processes and our Quality teams who are empowered to make changes that positively impact productivity, client deliverables, and the work environment.

Our Quality Program enables us to offer you a comprehensive commitment to quality assurance not readily available anywhere else in the marketplace.

We do all of this for one reason: so you can Be Sure.

Our Be Sure Process